Would you like to cancel your purchase? You always have the right to withdraw from your purchase and have 14 days from date of receipt to return your goods. Once we have received the product/s in the original packaging we will issue a refund for your purchase.
Please note: Return costs are the customers responsibility. Racoon Outdoor is not responsible for return items lost in transit.
Exchanges If you would like to exchange a product please return the original product/s as described below.
In order to be able to process your return: Fill out the return form with customer and goods information.
What amount will be refunded when I return goods? If you return the entire order, you will be refunded the amount you paid at the time of purchase. That means including shipping costs minus the costs for the return. If you return fewer items than the entire order, you will only be refunded for the items you are returning.
Once we have received and processed your order, the money will be credited to your account after 10-12 working days. The amount will be transferred to the account that you used when purchasing.
Refund if you have a new card or your card has been blocked If you would like to cancel your purchase and return the goods, but your account details have changed in the meantime, please contact our customer service department at firstname.lastname@example.org before returning the goods. We will then find an alternative repayment option.
Return of wrong or faulty goods If you have received the wrong article or something is missing from your delivery, we ask you to contact our customer service at email@example.com or by phone at +45 49 11 00 00 so that you can receive new goods or the delivery as soon as possible can be reimbursed.
Claim You have 2 years of complaint on all items purchased from racoonoutdoor.com. This means, depending on the specific situation, that the items will either be repaired or exchanged, or that you will receive your money back or a price reduction.
Please contact customer service at firstname.lastname@example.org or by phone at +45 49 11 00 00 if you notice any errors in the goods. We ask you to send us a photo of the error so that we can quickly assess how we can best fix it.
The right of complaint applies to all articles that are considered defective according to the legal regulations on buying and selling. The complaint must be made within a "reasonable period" after you have noticed the defect in the goods.
A prerequisite is of course that the complaint is justified. The right to complain does not include defects that arise from normal wear and tear, the use of force and / or incorrect use / washing.
Do you have any further questions? If you have any questions, please feel free to contact us at the following email address: email@example.com